CUSTOMER ENGAGEMENT

Accelerating digital shift 

SOLUTIONS FROM THE LEADING IT PROVIDER

END-TO-END CUSTOMER INTERACTION SOLUTIONS UTILIZING THE LATEST IN CLOUD BASED SERVICES

ICS has been supporting Federal Agencies and Transit Authorities from technical helpdesks to customer-focused, technologically advanced call centers. We merge our capabilities in AI, Intelligent Automation and Cloud to offer integrated solutions. Our solutions help the clients to optimize their customers engagement and analytics. Enhancing overall experience and avoid operational interruptions. 

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics

CALL CENTERS DESIGN, BUILD AND IMPLEMENTATION

END-TO-END CUSTOMER INTERACTION SOLUTIONS UTILIZING THE LATEST IN CLOUD BASED SERVICES

Customer service expectations are constantly rising, demanding organizations to provide multi-channel consistent, timely and personalized support. ICS solutions help our clients to optimize their customers engagement and analytics, increase the overall experience and avoid operational interruptions. 

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics

HELPDESK SOLUTIONS

EFFICIENT, SCALABLE AND CUSTOMIZABLE

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and SalesForce CRM is our selected management tool. 

HELPDESK SOLUTIONS

EFFICIENT, SCALABLE AND CUSTOMIZABLE

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and SalesForce CRM is our selected management tool. 

HELPDESK SOLUTIONS

EFFICIENT, SCALABLE AND CUSTOMIZABLE

  • IVR Integration 
  • Virtual CRM
  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and SalesForce CRM is our selected management tool. 

CLIENT SOLUTIONS

AT A GLANCE